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An Interview with Mr. Dino Van Eeckhaut, Cluster General Manager of Wyndham Dubai Marina and TRYP by Wyndham Dubai

Motaz Othman,
ATM2018
Dubai
 
 
During ATM 2018, I had the chance to meet with Mr. Dino Van Eeckhaut, Cluster General Manager of Wyndham Dubai Marina and TRYP by Wyndham Dubai, and asked him about the Wyndham Brand and other topics:
 
 
Q: The Wyndham Brand is not well known in our region, I believe you have only one property in Dubai and the Middle East, which is Wyndham Dubai Marina, please correct me if I\\\'m wrong?
 
 
A: Wyndham Dubai Marina is the first hotel of the group in this region, introducing the UAE to the brand, however Wyndham Hotels and Resorts have additional brands such as TRYP by Wyndham Dubai, which falls under the management of the same cluster. Wyndham is the largest and most diverse Hotel Group in the world with over 9,000 properties and 790,000 rooms in 80 countries, with the majority of the hotels located in the United States of America. 
 
 
Q: I stayed at Wyndham Dubai Marina for two nights, it felt very much like a five-star hotel, all was excellent, grand hospitality, nice rooms, and the food was excellent. I had the breakfast buffet, lunch at Alloro Ristorante then dinner at The Blacksmith. 
 
 
A: We are glad that you have enjoyed your stay, it is our priority to ensure that we offer high service standards. Our guests enjoy spacious rooms overlooking the Dubai Marina, with their experience enhanced by a variety of services, including 24-hours room service, a fully equipped gym, outdoor pool, rejuvenating spa and valet services in addition to our meeting rooms and business facilities. The dining experience at Wyndham Dubai Marina is inspired by a team of food enthusiasts that crave wholesome home cooked meals. Alloro Ristorante serves its guests a taste of Italy, The Blacksmith Smokehouse offers deliciously generous portions of authentic Southern smoked meat and Chillz, our outdoor pool bar where you can savor refreshing drinks and soak up city views. We are also very excited about the anticipated opening of Hello Café based in the heart of the hotel’s lobby. 
 
 
Q: During my stay I saw many nationalities including Russians, Indians and others, where do your guests come from and what is your main market?
 
 
A: We host a combination of local and international guests. The majority of our international visitors come from GCC, CIS, UK and India due to their proximity to the Middle East. We also  receive Chinese guests, and other nationalities.
 
 
Q: During my stay however I didn’t see any GGC nationals?
 
 
A:  We have the pleasure of hosting many Arab guests throughout the year, with KSA being one of our top feeder markets followed by other GCC countries. During Ramadan, we make special arrangements to celebrate the Holy month and provide our guests with extensive Iftar and Suhoor meals. Being a leisure destination mainly, you may not recognize them without their traditional outfits. 
 
 
Q: What about reservations at Wyndham, are you mainly selling rooms through the online system?
 
 
A: OTA generated business is very important to us, however, we still ensure all our other channels are equally activated. The team have very strong ties with international wholesaler agents and local DMCs, however our leisure guests are drawn to our property and services, due to our central location in Dubai Marina, which is in close proximity to the beach, the metro station and shopping malls. We work very closely with corporate segments, as the property is located a short drive away from trade hubs such as Jebel Ali, and boasts facilities to provide ample business and meeting services. 
 
 
Q: As there are 9,000 properties, does Wyndham Worldwide promote Dubai and The Middle East?
 
 
A: We benefit from strong representation around the world, which is a key factor in promoting our properties in the Middle East. Besides the group’s support, we facilitate individual cross promotions with other Wyndham hotels, like TRYP Xian in China for example. To celebrate its official opening, TRYP Xian ran a social media competition, with the winner being awarded a complimentary holiday in Dubai inclusive of accommodation and airfare. 
 
 
Q: I can see as well that TRYP by Wyndham Dubai is under your management, is this a new hotel?
 
 
A: The property is in its first year of opening; powered by the city, it boasts 650 rooms specifically designed to ease guests into the urban lifestyle and treat them to an experience out of the ordinary. TRYP by Wyndham Dubai is located in Barsha heights, an area ideal for business or leisure travellers. The property was designed with the modern urban traveller in mind, offering accommodation suited for different needs: the premium room, engineered for business travelers; the fitness room, equipped with exercise machines and a complimentary fitness kit; and the family room complete with sofa beds for kids and a larger bed for parents.  TRYPSTERS (our team members in the hotel) are always on hand to recommend how best to explore the city and find all the hidden gems. During their down time, guests can choose to dine at any of our restaurants and lounges. Local, Social Kitchen and Bar boasts a menu of local fresh produce, L!QD Tapas Bar provides the perfect relaxing escape next to the pool, in addition to Barbary our Deli and Cocktail Club. Our F&B outlets provide visitors with a good collection of different dining concepts, designed to meet the varied needs of both our in house guests as well as the local residents. TRYP by Wyndham Dubai also boasts a unique co-working space “NEST” which is the first of its kind within an internationally branded hotel’s premises in the Middle East. The award-winning venue provides a combination of extensive physical space and a collaborative environment that gives its members sense of comfort and boosts productivity. NEST’s social mission is to provide an innovation collision point, which grows the entrepreneurial ecosystem.
 
 
Q: What is interesting about the Wyndham Rewards system?
 
 
A: Thanks for this question; actually we offer an acclaimed rewards program, implemented by all of our properties, located across the world, as we wish to take each client’s Wyndham experience to the next level. It is for this reason that we’ve made it easy to earn points during encounters with the brands, which can be utilized to receive various additional benefits, free services and upgrades. 
 
 
Q: What would you like to say to Arab travelers about Wyndham Dubai Marina and TRYP by Wyndham Dubai?
 
 
A:  We invite you to visit us and enjoy our exemplary hospitality. Whether you are coming to Dubai for business or for leisure purposes, we will ensure your stay with us is a memorable one. Choose to indulge in the signature comfort of Wyndham Dubai Marina or opt for a vibrant experience at TRYP by Wyndham Dubai in Barsha Heights, as a base to explore the city. The unique brand personalities of both properties are perfectly tailored to not only meet but exceed the needs of today’s travelers. 

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