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Olwin Desouza, We believe in creating a warm and welcoming experience for all our guests.

Ghaya, a five starBrand name in the Hotel Industry, offers genuine and grand hospitality with Luxury and high class service.  

 
 
Motaz Othman
M.I.C.E Middle East
TTG Middle East
Jordan
 
 
I can confirm that during my 20 years as a publisher and Travel writer, that I met and held Interviews with Hotels G.Ms in different countries and from different nationalities, but my Interview with Mr. Olwin Desouza, G.M of Ghaya Grand Hotel was really different, simply cause I felt that Olwin is in love with his hotel and in his career as a Hotelier, which meet with choosing Mr. Olwin as the GM of the Year (Independent Hotel) at the Hotelier Express Awards 2018, I asked him:
 
 
Q: Ghaya is a new name in the five stars hospitality, please tell us about choosing the name and was it easy to run a five stars Hotel with a Billion Dirhams investment without using a Brand and well known name?
 
A:  Well, that was the challenge for us, during meetings with the Owner, I simply told him that you can leave this issue for me, this is my job and I will put Ghaya Grand Hotel as one of The best five stars Hotels in Dubai, and now if you check Hotels ranking in Dubai, you will see that my Hotel is rates as one of the best 10 hotels amongst the  571 Hotels in Dubai, while the international chains like the Ritz-Carlton holds 52nd position, Atlantis in 129th position and Hilton in 125th position.
 
 
Q: What is the secret behind this excellent ranking?
 
A: It\'s simple answer, you need to offer your guests what they deserve, warm welcome, clean and comfortable rooms, excellent food, best service and they will be your ambassadors , they will talk about their experience to their friends and through their social media and tripadvisor and that makes good ranking for Hotels.
 
 
Q:  I noticed Sir that your Hotel is dry and you don\'t serve alcohol, even it\'s not allowed to smoke in the rooms, was that a challenge as well, was it easy to run and to make profit for the investor?
 
A:  Our Investors believe that a dry hotel, means that this is peaceful hotel and clients will feel relax and in good mode during their stay, as for the non-smoking rule, this was my personal choice, I told him, we don\'t want to spoil our Hotel and our rooms with cigarette smell and I asked him to leave this for me and he agreed, and really our guests feel happy and healthy in a non smoking rooms, however, guests would like to smoke can do this on the 1st floor at Al Mawal Area.
 
 
Q: What about the location of Ghaya Grand Hotel, since it\'s not in the center of the city at Marina?
 
A: We are located at the Media Production, one of Dubai’s rising areas, within walking distance to the newly-opened Meaisem City Center Mall, and in close vicinity of Motor City, the Dubai Autodrome, Sports City, the world-famous Miracle Gardens, the Els Club, Tecom area and the Jumeirah Golf Estates. Close to all Dubai attractions, 15 minutes traveling time to the Mall of the Emirates, Jumeirah Beach Resort (JBR) and Ibn Battuta Mall, we have shuttle bus moving from and to the Hotel to serve our guests.
 
 
Q: I can see Two buildings connected together, how many rooms you have and types?
 
A: We have 765 elegantly appointed guest rooms, suites or long-stay apartments, We believe in creating a warm and welcoming experience for all our guests, and this is brought to life in our spacious rooms that offer refinement, comfort and elegant furnishings throughout, complete with five star hotel service. 
 
 
Q: Are you depending on booking systems or whole sellers, do your guests book direct through your website?
 
A: Around 20% are coming through online booking system, however, we built a strong business relation with Tour Operators and Corporate, our guests are booking directly through our online website booking.
        
 
Q: What about Meetings facilities, do Ghaya Grand Hotel offers MICE facilities?
 
A: We have One big ballroom and 9 small meetings rooms, all equipped with latest technology to assist in creating a successful meeting and events.
 
 
Q: I enjoyed swimming at the outdoor pool, it was really clean, I saw guests enjoying their time with their children, what other amenities you have?
 
A: We have a state of the art health club with excellent services and well trained staff. We offer Spa, Sauna, Steam room and GYM, all is free for guests to enjoy their time.

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